"Although when booking I specified an actual street number the confirmation only specified a post code. Not being familiar with the system in London I should have clarified this with booking agent although they insisted on knowing postcode to find pick up point. The driver did not find exact pick up point in his GPS and was directed some 100m+ up the street. In the end we figured he was our driver and chased him up the street. "
"Making a booking was a breeze. The driver arrived on the dot, which is great when you have a flight to catch. I rated a 4 for the driver only because he came to do his job, nothing more, nothing less.
Suggestion for improvement: The company is more familiar with the routes to the airport. If a customer were to select a pickup time that coincided with a peak period, when potentially he may be caught in a traffic jam (which we were), an alert could appear beside his choice. The customer can then decide if he should give himself an extra buffer to reach the airport on time. "